Refund and Returns Policy

Overview

Thank you for choosing Janine Wolstenholme Consultancy. We strive to provide the highest quality of consulting services. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed. By engaging our services, you agree to the terms set forth below.

Services Covered

This policy applies to all consulting services offered by Janine Wolstenholme Consultancy, including but not limited to:

  • One-on-one coaching sessions
  • Group coaching sessions
  • Online courses
  • Workshops and seminars
  • Subscription-based services

Refund Policy

1. One-on-One and Group Coaching Sessions

  • Cancellation by Client: If you need to cancel a scheduled coaching session, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice are not eligible for a refund.
  • Cancellation by Consultant: If [Your Consulting Business Name] needs to cancel a session, you will be notified as soon as possible, and the session will be rescheduled at no additional cost.
  • No-Show Policy: If you fail to attend a scheduled session without prior notification, the session fee will not be refunded.

2. Online Courses

  • Refund Requests: Refund requests for online courses must be made within 14 days of purchase. To be eligible for a refund, you must not have accessed more than 20% of the course content.
  • Access to Course Material: If a refund is granted, your access to the course material will be revoked immediately.

3. Workshops and Seminars

  • Refund Requests: Refund requests for workshops and seminars must be made at least 7 days before the event date. Requests made less than 7 days before the event are not eligible for a refund.
  • Event Cancellation: If [Your Consulting Business Name] cancels a workshop or seminar, you will receive a full refund or the option to attend a rescheduled event.

4. Subscription-Based Services

  • Cancellation: Subscriptions can be cancelled at any time. However, no refunds will be provided for the remaining period of the subscription after cancellation.
  • Auto-Renewal: Subscriptions are auto-renewed at the end of each billing cycle. To avoid being charged for the next cycle, cancellation must be made before the renewal date.

How to Request a Refund

To request a refund, please contact our support team at our contact us page…

  • Your full name
  • Email address used for purchase
  • Date of purchase
  • Service purchased
  • Reason for refund request

Our support team will review your request and respond within 5 business days.

Exceptions

Certain situations may warrant exceptions to the above policies:

  • Medical emergencies (documentation may be required)
  • Extreme personal circumstances (reviewed on a case-by-case basis)

Changes to This Policy

Janine Wolstenholme Consultancy reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page and will be effective immediately upon posting.

Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Thank you for choosing Janine Wolstenholme Consultancy. We value your business and are committed to providing you with the best possible service.